WINiT Pinnacle Members

Olivia Brooks Allan

Director, Meeting Services

Olivia Brooks Allan has been successful leading corporations with recognizable brands including the Four Seasons, The Peninsula, and Taj Hotels, and more recently with American Express. Olivia is now developing a meeting and events unit for Mastercard. Throughout the past 18 years, Olivia has focused on business development, management, marketing, and public relations. As an independent consultant to the events industry she developed and executed high-end event projects for corporations and individuals.

Olivia is recognized as a leader who creates long-term and mutually beneficial relationships between clients and service providers. Olivia delivers maximum results by energetically guiding her team in an environment where they flourish professionally. She was the recipient of The President’s Club Award of Achievement twice during her tenure at American Express.

Olivia graduated from the University of California at Davis with a degree in Rhetoric and Communication. A native of Northern California, she remains passionate for the outdoors continuing to enjoy running, hiking, and swimming. Her other personal interests include yoga, travel, and healthy cooking. Olivia resides in Connecticut with her husband and young daughter.

Cynthia Allen

Founder & CEO

 Doug Anderson


Doug Anderson is Chief Executive Officer of American Express Global Business Travel (GBT). Previously, Doug served as the CEO and President of Carlson Wagonlit Travel (CWT), after initially joining CWT as Chief Financial Officer.

Prior to joining CWT, Doug worked for the Eastman Kodak Group as Finance Director of Digital & Film Imaging Systems for the Europe, Middle East and Africa region. He also served as Senior Vice President and Chief Financial Offer at SITA, an IT and telecommunications service provider to the air transport industry.

Doug spent 25 years at United Parcel Service of America, Inc. (UPS), where his most recent positions included Senior Vice President of Finance and Chief Financial Officer for UPS Logistics Group. He has extensive international experience in the Asia-Pacific region and Europe.

Doug is a Certified Public Accountant and earned a bachelor’s degree in Business Administration from the University of Nebraska. He currently resides with his family in the London area.

Maria Aydag

Director of Corporate Sales
Denihan Hospitality Group

Maria Aydag is the National Sales Director- Corporate and Extended Stay for the Denihan Hospitality Group, with 20+ years of demonstrated experience in driving top line revenue, leadership and managing complex negotiations. She exemplifies and inspires a passion for hospitality. Prior to joining Denihan, Maria was an Account Director for Starwood Hotels, New York City Metro Markets, Director of Sales for the W Hotels of New York and prior to that Director of Business Travel for the W Hotels of New York.

Nicole Barrett

Founder & CEO
Espy Global

Nicole Barrett is a Travel Sales and Marketing Expert, Speaker, and Trainer, with over 15 years of experience in travel, hotel sales, and marketing. As a former Director of Sales for Sandals and Beaches Resorts, leading a team of sales professionals across the Northeast USA, Nicole has worked with and trained travel professionals and business owners in the USA, Canada, and the Caribbean on how to grow their businesses through traditional, grassroots, digital, and social media marketing.

In 2018, Nicole founded Espy Global, a marketing and training solutions community to continue the work that she loves. Nicole is co-Director of the Boston chapter of the international travel group, Travel Massive and have also been named Top Sales Rep in North America by Travel Agent Magazine.

Nicole currently resides in Massachusetts, USA.

Nicole Beletz

Group Sales Manager
Omni Berkshire Place

 Christiane Cabot Bini

Vice President, Global Client Group

JaNette Connell

Managing Director – Marketing, Events, and Corporate Travel

JaNette Connell is Managing Director, Marketing, Events and Corporate Travel managing all marketing operations, internal and external events and meetings, corporate sponsorships, corporate travel and tradeshows, as well as company promotions and branded activities.

Previously, JaNette held the roles of Director, Promotions, Events & Projects, as well as, Director of Creative & Marketing Communications at Insperity. Her 19 years of industry experience also includes Marketing Manager, Branded Environments & Sponsorships for Nokia, Senior Client Director at Genesco Sports Enterprises, leading the RadioShack account, and Chevrolet Promotions Manager for General Motors R*Works. Her background includes media and marketing initiatives with the NFL, the PGA, the NBA, NASCAR, the Essence Music Festival, Dick Clark’s Rocking New Year’s Eve and LA Live.

JaNette serves on the partnership liaison committee for WINiT, the board of directors – Central Texas Chapter for Positive Coaching Alliance (PCA) and is a member of the Global Business Travel Association (GBTA), the Professional Convention Management Association (PCMA), the Corporate Event Marketing Association (CEMA), and Meeting Planners International (MPI). JaNette has also served on committees with the Dallas Susan G. Komen Race for the Cure and CEMA. A graduate of the University of Texas at Austin, JaNette resides in Austin, TX with her husband and two children.

Tony D’Astolfo

Senior Vice President, NORAM

Tony is a 35 year travel industry veteran and an accomplished executive with deep expertise in travel and technology. He recently joined Serko, the market leading online travel and expense company in Australasia, to lead their efforts in North America.  Tony was previously Chief Commercial Office at Deem, where he was responsible for developing and driving the commercial strategies for all sales, marketing and customer related activities. Prior to joining Deem, Tony was Managing Director of Phocuswright, a premier research and consulting business to the travel industry, and before that served as Chief Sales Officer for tech-enabled ground transportation company GroundLink.

His record of success in the corporate travel technology space began at B2B e-commerce leader GetThere, where he led the pre-IPO startup as Vice President of Sales during an explosive growth period that saw a tenfold increase in revenues and expansion of the customer base from five to over 2,200 corporations.  His career started with United Airlines where he spent more than 19 years in leadership roles, including his last assignment as National Sales Manager for the U.K. and Ireland.

Tony is a long-time member of GBTA and ACTE, a former member of the Board of Directors of ACTE, and a current member of the Board of Directors and Vice Chair of WINiT (Women In Travel). Tony is an accomplished speaker and moderator who has spoken at travel industry conferences around the world, and is known for his ability to bring important conversations to the forefront.

Jenny Duncan

Travel & Housing Team Leader
PassportUSA, Health Carousel

Jenny currently leads the Travel & Housing Department for PassportUSA, a division of Health Carousel. PassportUSA helps to make the dream of working in America a reality for international healthcare professionals while filling the most challenging staffing and recruiting needs for facilities across the country. Jenny’s team coordinates all travel, housing, and logistic arrangements for international clinical professionals, while giving them an exceptional first impression of America.

Jenny has been in the travel industry for just two years but has now become an active member of WINiT. Within one year, Jenny has strived to become a WINiT Ambassador, assists her team with social media, and is grateful for the guidance from her WINiT mentors.  She has an immense passion for Travel Risk Management and Client Relationships/Account Management.  She is an active member of ASIS, InfraGard Cincinnati, and GBTA, and is an American Red Cross volunteer (services to the Armed Forces).  Jenny graduated from Northern Kentucky University with a degree in Human Resource Management and keeps busy with hot yoga, running, and her short-legged Jack Russel Terrier.

Nicole Ferrer

Corporate Director of Sales & Marketing
Triumph Hotels

Paul Galiatsatos

Director, Talent Acquisition – Campus & Diversity Events
The Hertz Corporation

Mary Ellen George

Head of North America
Tramada Systems, Inc.

Mary Ellen George is an accomplished travel industry professional, with a proven track record in launching and sustaining profitable travel enterprises serving Fortune Global 500 companies. By leading high-performance teams and creating high-energy environments for talent development, she has achieved superior results in bringing new solutions to the travel industry. Currently, Mary Ellen is Head of North America for Tramada, an Australian-based travel technology leader now launching in the US. With Mary Ellen at the helm, Tramada’s modern platform and revolutionary front-to-back office automation solutions are becoming adopted and implemented by travel agencies of all sizes.  Mary Ellen’s past experience includes time on HRG’s North America executive committee leading the regions commercial team, with American Express in a Global Business Development role, and with BCD Travel’s global management board in General Management, Consulting and Sales leadership roles.

Debbie Goff

Manager, Business Development

Gloria Gonzalez

Director of Travel & Meetings
The Freeman Company

Nicole Gruschow

Global Supplier Relations

Nicole has called NYC home for the past 3.5 years and works at American Express GBT. She is a Sr. Strategy Manager in Global Supplier Relations which means working with internal and external partners to make the most of relationships. Nicole previously worked on the hotel side in Westin Hotels and Resorts locations in Ohio and Maryland. Combined, she has over 10 years of experience in the travel industry and is active in several global networking groups such as: Millennials in Travel, GBTA Ladders, WINiT, travel start up incubators and others.

Kaaren Hamilton

VP, Global Sales
Carlson Rezidor Hotel Group

I maintain a broad-based, long-term perspective on the business thinking creatively and encouraging innovation throughout the team, function and organization.

Actively developing employees toward independent responsibility, empowering direct reports by providing tools and pushing down decision-making. My style fosters accountability, action, and a sense of urgency. Consciously building team spirit and identity everyday.

Beverly Heinritz

Executive Vice President Partner Relations

Accomplished Business Executive with 20+ years of progressive experience in the corporate travel industry. Success in driving profitable growth in challenging and competitive online travel technology markets. Exceptionally strong in building and maintaining customer relationships. Decisive, solutions-focused and results-oriented – expert in synchronizing a company’s products, technologies, processes, measurement systems and sales/marketing strategies to optimize results. Strong leadership, communication, creative and relationships skills.

Specialties: Strategic planning and growth; revenue and market growth and profitability improvement; executive sales and business development; service methodology practices; operations and general management; value-added products, solutions and customer relationships; US and international market expansion; P&L management; organizational leadership and development; distribution channel development and programs; sustainable travel practice advocate; cross-functional communicator

Dave Hilfman

Senior Vice President World Wide Sales
United Airlines

Dave Hilfman is Senior Vice President Worldwide Sales for United Airlines, the world’s largest airline.  In this role, Hilfman is responsible for directing the efforts of a team of more than 800 sales professionals who manage sales programs, relationships and revenue with corporations, travel management companies and distributors around the world.

Hilfman was previously Senior Vice President of Worldwide Sales for Continental Airlines from 2004 to 2010, where he oversaw a team composed of more than 600 sales professionals.

Hilfman started his airline career in 1981 with Eastern Airlines as a campus sales representative at the University of South Florida.  He held sales positions of increasing responsibility with Eastern throughout the southeastern United States until joining Continental Airlines in 1986 where he served as Regional Sales Manager in New York City and Director of the Western Sales Division based in Los Angeles. In 1992, Hilfman moved to the airline’s corporate headquarters in Houston, where he held the positions of Senior Director of U.S. Field Sales, Vice President of Multinational Sales and Revenue Programs and Vice President of Sales and Reservations.

Hilfman graduated from the University of South Florida with a degree in finance. He’s an avid golfer and has one son.

Lisa Hoehn

Vice President Global Corporate Sales

Lisa Hoehn joined the travel industry in Ann Arbor, Michigan in 1985 with Landmark Travel as a corporate and leisure travel consultant and was promoted to office manager in her first year. In 1987, she moved to the automation side of the travel industry, and worked for
five years with both Northwest Airlines and Worldspan. She was proud to receive the prestigious HST Elite award of excellence
from Northwest Airlines for her work with corporate implementation and service. In
1989 she joined the Detroit Sales office as a sales representative for Northwest Airlines.
In 1995 Lisa Joined Passageways Travel as branch manager in the Novi office, the first Passageways office in the Detroit Metro Area and the first Passageways Worldspan GDS office.

Lisa’s expertise in the corporate travel arena helped Passageways Travel to grow the
Detroit metro region in thirteen years from zero to over 40 million in annual air volume. Lisa managed the sales and operations of 5 branches in this region including an on-site corporate office at Volkswagen of America. Lisa is now Vice President of Corporate National

Sales and part owner of Passageways Travel
a division of ALTOUR located in Traverse City Michigan, focusing mainly on corporate sales & client retention.

April K. Hoppe

Regional Sales
AKA Hotel Residences

April Hoppe currently serves as the Regional Sales Manager for AKA Hotel Residences in New York City. Overseeing AKA’s corporate travel market, her mission spans over and well beyond business development and sales for AKA New York’s prestigious portfolio.

April joined AKA in 2016, having opened its first downtown property AKA Wall Street. Prior to AKA, she has served a few years in Account Management to one of the globe’s leading travel management companies that paved her way to the world of corporate travel.

Since going back to her roots in sales, April credits most of her knowledge to her time at Frosch and the experiences that have led her to develop a great passion for business travel. April has also served as a Global Sales Manager to one of the key global representation companies while maintaining a focus in corporate travel.

With a demonstrated history of working in the travel industry, April is also skilled in Catering, Luxury Goods, Marketing, and Advertising sales. She is a patron of the arts, a volunteer for New York Cares and an avid fan of “Game of Thrones”.

Chuck Imhof

Vice President New York
Delta Air Lines

Chuck Imhof is Vice President, of New York and East Division, where he develops new business opportunities and overseas sales and marketing outreach to existing corporate customers and regional travel management firms based in the Greater New York area.

Imhof joined Delta in 2009 as head of the airline’s New York sales team and has since led the growth of key business verticals including entertainment & production, consulting, private equity and banking. These account relationships have contributed significantly to an increase in Delta’s New York revenue of more than 80 percent since 2010.

Chuck’s career spans more than 30 years in the travel and transportation industry. Prior to joining Delta, he spent 22 years with American Airlines, where held a series of senior sales positions before being named Regional Vice President of Sales for the Greater New York area in 2005.

He began his career as Regional Sales Manager for Jefferson Charter and Tours, a motor coach tour operator based in Minneapolis, Minn., where he helped establish the brand from Minnesota down through the Texarkana area.

Chuck serves on the Board of Directors for the Queens Chamber of Commerce, British American Business, Junior Achievement of New York.

He holds a bachelor’s degree in business administration from Baker University.

He resides in New York with his wife and three children.

 Michael Janssen

Global COO & President, Americas
BCD Travel

As global chief operating officer, Mike executes our business strategy and aligns the company’s commercial, operational and technological functions across the globe. As president of our Americas region, he oversees all operations in Canada, Latin America and the United States.

Since joining BCD Travel in 1993, Mike has been instrumental in shaping, strengthening and growing the company and contributing to its global success. He’s led account management, finance, operations and supplier relations teams with outstanding results — setting ambitious goals and ensuring operational excellence. His commitment to delivering customer value helped generate US$7.75 billion in annual turnover in 2013 from operations he oversaw in Canada, Latin America and the U.S. He played a central role in the acquisition of TBiz, and he’s been key to establishing and maintaining strong partners, owned operations, affiliates and joint ventures — notably the 2013 partnership in Brazil.

Prior to joining BCD Travel, Mike held management roles with AON Corp., Unisys Corp. and Peterson Consulting. He’s is a member of GBTA and sits on the advisory board of The BTN Group, which publishes Business Travel News, The Beatand Travel Procurement.

Beth Kinerk

Senior Vice President, Sales – North America
Avis Budget Group

Beth joined Avis Budget Group in 2012 as Senior Vice President of Sales for North America. She is responsible for leading the Avis Budget Group sales organization by growing and retaining revenue of the global corporate markets, large commercial, on-line travel, travel partnerships and associations, mid-market, small business, and international inbound segments including Asia/ Pacific, EMEA, and Latin America. Additionally, Beth aligns sales for both the Zipcar and Payless brands, globally. Avis Budget Group is a Fortune 500 company generating over 7 billion in revenue and Beth is responsible for over a 4-billion-dollar book of business.

Prior to Avis Budget Group, Beth served as a Corporate Officer and Senior Vice President of Sales and Customer Development at Omnicare Inc. Omnicare is a $6+ billion Fortune 500 company and a leading provider of pharmaceutical care for the elderly worldwide. Beth has more than 22 years of sales leadership experience and is results driven. She is best known for generating profitable, incremental sales with a turnaround management approach. She is a graduate of Michigan State University.

Greeley Koch

Executive Director

Executive Director for the Association of Corporate Travel Executives, Greeley Koch has his primary focus on the advancement of the ACTE member’s career by making sure the ACTE community is prepared for the future of corporate travel management and its emphasis on the modern business traveller.

He has served as a global travel manager, a consultant, and has worked for a global travel management company and travel software company. He is a former ACTE board member, president, and has testified on behalf of the industry before the United States Congress. Koch has previously been named as one of the Top 25 Most Influential Business Travel Executives and Buying Business Travel named him one of the 30 Top Influencers in Business Travel.

Michael Koetting

Executive Vice President Supplier and TMC Services

Mike Koetting is Concur’s EVP of Supplier and TMC services.  Based in Eden Prairie, Minnesota, Mike joined Concur in 2010, is one of the architects of Concur’s TripLink solution and is responsible for Concur’s relationships with travel suppliers, GDSs and TMCs.  Mike also leads Concur’s TMC Services business unit, the world’s leading provider of corporate travel agency automation technology.  Created from the integrated acquisitions of TRX and GDSX in 2014, Concur’s TMC Services processes nearly 100M PNRs annually, enabling the world’s largest TMCs to maximize their service efficiency while fully integrating to Concur’s Travel, Expense, Messaging and TripLink products.  Mike also serves as a Concur representative on the board of directors of Stay N Touch, a leading provider of cloud-based hotel PMS solutions.

Prior to joining Concur Mike held a variety of senior positions at Carlson Wagonlit Travel, including North American CFO and SVP Global Supplier Relations.  Mike first joined the corporate travel industry with Maritz Corporate Travel based in Fenton, Missouri.  While at Maritz, Mike served on the Board of Directors of TQ3, a global joint venture of Maritz, TUI and FCM Travel.  Mike began his career as a CPA with Price Waterhouse after graduating with a BS in Accounting from Indiana University.

Mike is well known in the managed corporate travel industry.  A frequent moderator and speaker at the annual conferences of the Global Business Travel Association in the US and Europe and other industry events, he serves on the advisory boards of Business Travel News and The Beat.

An accomplished amateur athlete, Mike has completed more than 40 marathons, is a seven-time Ironman and in 2014 made an altruistic (anonymous) kidney donation at the Mayo Clinic.

Michelle (Mick) Lee

Managing Director

Mick has over 20 years of progressive international management experience in diverse industries with a primary focus on Chief of Staff, communications, expense management roles in travel, meetings & events and corporate services.  She is a results oriented and passionate leader with a proven track record of building and transforming global businesses in diverse and unrelated fields and driving profitable results. This is complemented by the critical ability to influence peers and balance spend reduction with required service levels, risk mitigation and talent optimization.

In January 2014, she founded WINiT; a nonprofit organization of women and men serving as a catalyst to drive change, provide support and educate the public about the benefits of career development, visibility and promotion of women in the travel, meetings, events and exhibitions industries.

Since 2014, Mick leads initiatives under ARROW212, a project execution practice focused on talent and operational optimization.

Recently, Mick managed a year-long project as senior vice president of Freeman Exhibitions in Dallas, Texas where she launched a project and formulated a path to transformation for shared services operations and strategic meetings management for a $2 billion+ family owned organization. She also managed the Travel and Relocation Services department on a global basis.

Previously, Mick was the Managing Director and Global Head of General Services at Citigroup for five years. This included Travel, Presentation Technologies, Reprographics, Distribution Services, Archiving Services and the Corporate Vehicle Program with over 5,000 staff in 100+ countries. She was responsible to achieve economies of scale, led continuous improvement in service and process, leveraged best practices, market innovation and enabled technical solutions.

From 1994 to 2009, Mick held the role of Managing Director at Credit Suisse, CIBC Oppenheimer and Liz Claiborne, Inc leading their travel, events, corporate aircraft and media services organizations. Her strategic leadership directed product oversight and implementation, governance, duty of care and policy compliance.

Mick has served on women leadership councils since 1994 in the United States and the United Kingdom.  She serves on several boards and the proud single mom to Jaxx.  Mick founded a youth volunteer organization, 30Every30 ( on his behalf.

Melissa Maher

Senior Vice President, Global Partner Group
Expedia, Inc.

As the leader of the Global Partner Group for Expedia, Inc., Melissa Maher spearheads all aspects of global business relationships with the company’s top hotel partners. Maher has taken an active role in driving significant discussions within the hospitality industry regarding issues affecting lodging supply partners and key stakeholders in the online travel space.

Maher oversees the teams responsible for creating new initiatives, driving the strategy behind negotiations, distribution, and connectivity for Expedia’s chains, key accounts, and independent partnerships. Maher also leads Expedia’s gaming lodging supply division.

As part of her role, Maher also manages the Global Partner Marketing team which strives to enhance relationships with key partners including large and regional brands, connectivity providers, ownership groups, management companies, and industry associations, along with executing marketing communications and global partner events.

During her tenure with Expedia, Maher has been passionate in driving meaningful dialogue about women in leadership within the company and hospitality industry.

Previously, Maher served as regional director with Expedia, with oversight of the Nevada/gaming lodging division. Prior to joining Expedia in 2001, Maher opened the Paris Hotel & Casino in Las Vegas as the director of conference center sales. She also served as director of tour and conference sales with the Las Vegas Hilton.

Maher received an M.B.A. and a B.S. in hotel administration from the University of Nevada, Las Vegas.

Nina Marcello

Sr. Consulting Manager

Nina Marcello has over 25 years’ experience in the travel industry. While she specializes in hotel sourcing she has a broad knowledge of many facets of the industry including online booking tools, back office support, supplier management, travel policy development, global travel programs, profit margin management and much more. In her current role Nina support clients in the pharma, insurance, and financial sectors to manage their global hotel programs.  This includes RFP management, chain discounts, dynamic discounts, leveraging spend,  cost containment, reduction of gaps and compliance.  Nina also is a people leader managing a team of hotel experts and hotel analysts working within the consulting team.

Nina has served on the board of directors for  NEBTA for several years and currently  resides in New England with her husband John and daughter Olivia.  Family, and community are extremely important to Nina.

Rossana Martin

Vice President, Global Sales
BCD Travel

In her role as VP Global Sales at BCD Travel, Rossana Martin acts as a trusted advisor to help customers to squeeze value out of their travel program, increase program compliance and traveler satisfaction, and make sense of the myriad of travel industry challenges that could have an affect their overall travel program and travelers.

Rossana also oversees a team of sales directors who collaborate with prospective Fortune 1000 and existing clients with HQ locations across the U.S. and Canada to help make them make the most of their travel spend, equip travelers to be safe, productive, and make good choices on the road, grow the value of their travel program and ensure it supports company objectives.

Using her experience as a twenty-nine year TMC veteran with leadership experience in Account Management, Sales, and Operations, Rossana and her team have helped customers across a variety of industries successfully consolidate their global travel programs. This has resulted in multi-million dollar savings and increased efficiencies on behalf of these clients.

Rossana is passionate about the role Traveler Engagement and Behavior Economics plays in increased program compliance, savings and overall traveler satisfaction and welcome the opportunity to speak with current and prospective clients about this topic.

Susan McKernan

Craig Bradford Associates

Nancy Medoff

Vice President, Global Sales
BCD Meetings & Events

Innovative, inspiring hospitality executive with 20+ years of demonstrated strategic account sales leadership

Expert sales and operations leader who transforms global groups and regional business units into high performing teams through practical management, interactive training and insightful motivation

Visionary change advocate with proven success in creating and implementing strategic plans aligned with organizational objectives

Solid reputation for being achievement oriented, a creative problem solver, leading through influence and successfully managing collaboration of global teams

Distinctive ability to skillfully balance strategy and tactics to achieve both short and long-term objectives

Invited to speak and consulted in the US and Europe on numerous leadership topics such as: “Leading Through Change, Creating a Winning Sales Culture, Leveraging Confidence in the Workplace and Developing your Personal Brand”

A travel aficionado and fitness ninja, Nancy is a two-time Marathoner and avid Soul-Cycle enthusiast who views life as an ongoing journey to build your brand, follow your passions and pay it forward.

Sandi D. Mitchell

APEX Leadership Mastery

Donna Mitsos

Vice President of Sales
Innovation Meetings

Donna Mitsos has 20 + years of experience in the global hospitality industry, recently taking on the role of Director of Sales for WE – World Experts, an international DMC representation company as well as VP of Sales for Innovation Meetings, designing and facilitating meetings that help companies become more innovative. Donna also served for 5 years in a national sales role for The Leading Hotels of the World. She has a degree in Business Travel Management is on the Board of Directors of SITE Chicago and is a Certified Incentive Specialist.  Prior to that Donna was an entrepreneur in the sports bar and restaurant business while raising her family.

Kristel Nesrallah

Director, Global Business Development – Meetings & Events

Kristel Nesrallah is the Director of Global Business Development & Strategy for American Express Meetings and Events. She leads the North American team of consultative business development managers that are responsible for strategic development and solution design of meeting programs to drive cost savings, compliance & efficiencies within their organizations.

Kristel has over 17 years experience in the meetings and events industry in Operations, Technology, Account Management and Business Development & Strategy.

Originally from South Africa, Kristel now lives just outside of Chicago, IL

Suzanne Neufang

Vice President – Americas
HRS Global Hotel Solutions

Since March 2015, Suzanne Neufang has led the Americas region for HRS – as HRS’s first American employee based in New York City. In her role she oversees the market launch, sales growth, solutions’ localization, customer implementations and overall P&L of HRS in North and South America – from both a corporate-facing and hotel-facing perspective.

She joined HRS after 13 months as the Chief Marketing Office for Intuit’s ProTax Group, based in Plano, TX.

Prior to that, Suzanne spent nearly a decade in the travel industry, including as president of Sabre Holdings’ GetThere business overseeing employees in 17 countries. During her tenure, GetThere served the majority of Fortune 200 companies as well as thousands in the mid-market – in 95 countries and 15 languages. At Sabre, Suzanne also held positions in strategy, product management and marketing at Sabre Travel Network and Travelocity.

Before this, she led teams for 9 years at Verizon/GTE in e-commerce and strategic marketing in Hawaii, Connecticut, and Texas. She also has experience in public and commercial broadcasting, and in university recruiting.

In 2013 she was named a “Top 30 Influencer” by the UK’s Buying Business Travel publication. In 2011, she was recruited to become president of the Association of Corporate Travel Executives for two years, and she served on ACTE’s board of directors until February 2018.

Suzanne received her MA in communications from the University of Hawaii, and her BA from Minot State University (summa cum laude) in broadcasting and foreign languages. She and her husband Ralf live in New York City, and have two grown sons.

Carrie Parsons

Vice Chair
The Freeman Company

Carrie is vice chair for Freeman, the world’s leading partner for integrated marketing solutions for live engagements. Since 1927, Freeman has provided customers with integrated experiential marketing solutions including expositions, conventions, corporate events and exhibits. Headquartered in Dallas with 98 offices throughout the Americas, the UK and Asia Pacific, Freeman produces more than 17,000 events annually, including 56 percent of the 250 largest U.S. tradeshows. Carrie is the third generation of her family to be actively involved in the business.

After joining the company in 1985 as an account executive, Carrie held various positions in sales, marketing and leadership. In 2008, she was named vice chair and her primary responsibilities include fostering the company’s culture, leadership development and strategic planning.

Active in professional and civic organizations, Carrie serves on the board for the Dallas Convention & Visitors Bureau and for Senior Source in Dallas, and is past Chair of Girls Inc. of Metropolitan Dallas. She also served on the Board of Trustees for Conscious Capitalism Inc. and is former chair for the Center for Exhibition Industry Research (CEIR), and former board member of the Professional Convention Management Association (PCMA). In 2013, Ernst & Young jointly awarded Carrie their Entrepreneur of the Year Award for the Southwest Area along with Don Freeman, Chairman and Joe Popolo, CEO.

Carrie holds a bachelor’s degree in marketing and management from Baylor University and lives in Dallas with her husband Steven and children Olivia and Major.

Lisa Pierce

Senior Director USA Sales & Market Development
Air Canada

Lisa is an influential airline industry leader with a passion and proven track record inspiring and developing high performing teams. She is energetic with an extensive background in sales, operations, negotiations, purchasing, planning and project management.​

Born in New York City, Lisa attended Montclair State University and earned a Bachelor of Arts Degree in Fine Art. Upon graduation in 1986 she began to pursue her dream of working for an Airline. Air Canada hired her in 1987 as a call center agent in New York City.  Over the next few years she held several positions in Airports including Customer Service Manager Newark, Manager Customer Service Northeast, General Manager US Operations and Senior Director Airport Operations Canada. In 2009 she was appointed Senior Director Olympics Airport Interface responsible for ensuring Air Canada’s participation in the Vancouver 2010 Winter Olympic and Paralympic Games was a success for employees, customers and athletes.  Subsequently she was appointed Senior Director Regional Airlines, managing the commercial, operational and business relationships with Air Canada’s regional airline partners Jazz, Sky Regional, Air Georgian and Exploit Valley Air Services (EVAS).  Lisa has been in her current role, Senior Director USA Sales & Market Development, since October of 2013.  Based in New York, she is responsible for defining and implementing sales strategies and tactics to expand Air Canada’s market share and revenue performance for all travel originating in the United States

Throughout Lisa’s career it is the involvement in various community organizations that has provided the most rewarding experiences. Lisa is Chairperson for the New York and New Jersey Council for Airport Opportunity, sits on the Board of Directors for the Aviation Development Council, and is a member of the North Beach Club and the LaGuardia Kiwanis Club. She is the recipient of Kiwanis NY District Anton J. Kaiser Fellowship Award, Kiwanis International Distinguished President Award, Queens Borough Citation of Honor Award, Boy Scouts Queens Council Air Explorer Award and Air Canada’s 2009 Art of Excellence Award.

Lisa lives in New Jersey and is extremely proud of her sons Andrew and Tim.  They were extremely supportive of her as she recently completed a Master of Science Degree in Project Management from Boston University.

Mary Batal Riley

Senior Vice President

Mary Batal Riley, GLP is the Senior Vice President at CorpTrav directing a team of over 100 employees in a transformational and growth initiative. A results oriented leader with a proven track record in globalizing programs, transforming business processes and delivering profitable results to internal and external customers.

Mary has previously held roles as Global Manager of Travel at Baxalta/Shire, Rockwell Automation and AstraZeneca.  She is an active member of WINiT, GBTA, Chicago BTA and was recently named to the education committee with ECPAT-US to fight human trafficking.   In 2016, Mary was presented with the prestigious Carbrey  Award for excellence in strategic travel, meetings, payment and expense management by TCG Consulting.

Mary holds multiple degrees and certificates from The Wharton School of Business; University of Pennsylvania and the University of Akron.  She lives in Chicago with her husband.

Kim Jack Riley

Director of Tourism
Antigua & Barbuda Tourism Authority

Sally Snead

Chief Development Officer
Carey International

Paul Van Deventer

President & CEO
Meeting Professionals International (MPI)

Holly Warner

Director, Global Business Consulting

Holly is a seasoned and successful leader in the Business Travel Industry, with over 20 years supporting travel programs in varying sizes and scope as both a supplier and a buyer.

Holly re-joined American Express Global Business Travel (GBT) in December, 2014, having spent 11 years with the organization from 1996-2007.  She is currently a Director within the Consulting organization in the role of Global Travel Management lead for a Business Program Outsourcing engagement, responsible for driving the execution of strategy for an $800 million travel program including change and relationship management with relevant leaders, stakeholders, and governance board while managing, coaching, and guiding a global team of 11 according to agreed-upon principles.

Previous to GBT, Holly was a Travel and Policy Manager at Citigroup, responsible for managing the global operations with the TMC partners as well as working closely with key business contacts, internal clients, and suppliers to support global efficiencies, compliance to policy, duty of care, and risk and audit controls.  Holly was instrumental in the implementation of the Global Designated Travel Agency, 90 countries in 90 days, in 2012.

Throughout her career, Holly held various leadership positions supporting global, multi-national, and regional customers with both HRG North America and American Express Global Business Travel.  She was a three-time recipient of the esteemed American Express “Pacesetter” award given to top performers in employee, customer, and shareholder goals

Holly received her Associates Degree in Business with a specialization in Travel and Tourism in 1993 from The Boyd School, a division of the Pittsburg Technical Institute. She continues to be passionate about her professional development and keeping her strong industry network intact by engaging in learning and development courses, webinars, and discussions, often as part of her personal time and expense.  Holly is a mentor to several industry peers and has been responsible for many introductions which has supported the growth and career opportunities for those mentees.

Christina Woronchak

Vice President, Client Sales & Solutions